Use My Health Online
Your GP practice provides this website in collaboration with NHS Wales and your GP system supplier.
Once you've created an account you will be able to use the features your GP practice has made available, which may include:
- Request repeat prescriptions
- Update personal information
About My Health Online
Wouldn't it be good if you could order your repeat medication directly from the comfort of your own home? What if you get home from work late and haven't had a chance to call the surgery book an appointment with a GP? Wouldn't it be helpful if you could go online and book an appointment with a named GP at a time that suits you?
Well, there's good news! Now you can use My Health Online to order your repeat medication, and book, amend or cancel appointments with your GP or nurse.
You will need to register at the surgery to get online access to My Health Online. Simply complete a registration form here. As part of the registration process, you will be asked to prove your identity. This is one of the measures in place to protect the information that we hold about you. Full details about the process are available from reception.
We provide this website in collaboration with NHS Wales and our GP IT system supplier.
How does My Health Online work?
Before being able to create an account you must first get a registration letter from your GP.
As part of the registration process, you will be asked to prove your identity. This is one of the measures in place to protect the information that your GP holds about you. Full details about the process are available from your GP practice.
My Health Online Hints & Tips
Get Access to My Health Online
There are 2 My Health Online websites so please ensure you are using the following website address:
We recommend saving this website to your favourites to avoid any confusion in the future.
Registering your MHOL Account
To register please ensure you click on: New users or you can create your account here
You will then be asked if you have received a registration letter from your practice. If you have not received a letter or have lost it, please contact the practice to obtain a new one. The registration letter will ask you to enter the following details which must be entered and are case-sensitive:
- Account Linkage Key or PIN
- Practice ODS Code or Practice ID
- Account ID or Access ID
- NHS No
Please Note: The NHS Number is not a mandatory field so we recommend you do not enter it as this may stop you from successfully registering.
When creating your password, you need to ensure it has upper and lower-case letters, at least 1 number and a symbol such as ? ! @
You must use the same email address that your GP practice has verified in their system to create your account.
Please Note: The security answers are case-sensitive.
Once you have created your account please make a note of your log in details (please remember login details are case sensitive)
Issues Logging In
Are you receiving the following message?
'You have entered incorrect details, please check and try again. If you're having problems logging in, contact your practice for assistance.'
Please refer to the forgotten details links located underneath the login boxes. which will say 'I forgot my Account ID or Password'
Please Note: The Security answers when attempting to reset your account password are case-sensitive so must be typed exactly how they were originally set up. If you are unable to successfully answer these questions then in order to access this service again, you will need to request a new registration letter from your Practice and click the 'Create your account here' hyperlink to re-register a new account.
Is the ‘I am not a robot’ function appearing but cannot be cleared?
Please try accessing your account using a different internet browser such as Google Chrome / Firefox as this should allow you to clear the issue.
Why can’t I access my account using my Username?
Please try accessing the account using your Practice and Access ID, if successful please refer to the 'Associate Username' button to update your account Username to something completely new as the service will not allow you to recycle previously used Usernames.
If your login details are pre-populated in the login boxes and you are unsuccessful in accessing the account, then please remove this information and manually type your details to ensure they are correct.
Prescriptions Ordering Advice
Please speak to your GP practice directly to add your nominated pharmacy as the point for where to pick up your prescriptions to make it easier and quicker to access your medication and avoid the practice at this current time. It will also be worth asking them to check your details are correct at the same time i.e. address, mobile number etc.
You can check on your My Health Online account under prescriptions to see the status of your prescription (we recommend giving at least 24 hours after the status has changed to processed to ensure your prescription is ready).
If you are still experiencing issues with registering or logging in to your My Health Online account please contact the service desk
Hours of support: Monday to Friday 9.00am to 5.00pm
Please include your full name, GP practice details and a description of the issue.
Please Note: Any queries relating to your medical record or if you are seeking medical advice including medication queries please contact your GP practice directly to discuss in further detail.
My Health Online Security
We're serious about security
Your security is very important to us. We take a number of measures to help safeguard you while you are using My Health Online. This page explains how to find out whether you're connected to My Health Online securely. You can then have confidence that you are using the real My Health Online site and all your communication with it is safe from eavesdroppers.
This site uses a security certificate issued by a trusted authority. This is a way to prove the site is genuine and to tell your browser to use strong encryption for every page you view. You will see the same technique used by online banks and shops.
Please check the certificate and familiarise yourself with how it looks in your browser. Whenever you use the site, check to make sure the certificate is still there. If it isn't, don't use the site and report the problem to your GP, who will bring it to our attention.
We have provided external links below to instructions for all the major browsers on how to view the security certificate.
- Please do not use My Health Online for contacting your GP in an emergency.
- In the case of life-threatening emergencies, please call 999.
- In other cases please call the surgery direct.