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Patient Activity Infographic
As part of a Welsh government initiative, we want to let you, our patients, see some information on what happens behind the scenes within the practice. Below is the latest infographics containing data on the number of appointments, telephone calls and other relevant metrics of activity.
April 2024
Patient Activity Data
April 2024
9,152
4,552 (4,600)
Total Calls to the Surgery
9,152
5,168 (3,984)
Number of calls answered in 2 mins
1,572
- 1,027 (2,599)
Number of calls abandoned
1,985
2 (1,983)
Items issued via prescription
314
= 0 (314)
Referrals Made
43
= 0 (43)
Fit notes issued
167
= 0 (167)
Administrative Communications
380
= 0 (380)
Text Messages sent & Received
852
-536 (1,388)
Total digital requests submitted
2,255
98 (2,157)
Appointments - Total
2,181 (96.718%)
78 (2,103)
Appointments - seen
74 (3.282%)
20 (54)
Appointments - DNA)