Patient Activity Infographic

 

As part of a Welsh government initiative, we want to let you, our patients, see some information on what happens behind the scenes within the practice. Below is the latest infographics containing data on the number of appointments, telephone calls and other relevant metrics of activity.

April 2024

Patient Activity Data

April 2024 

 

9,152

4,552 (4,600)

Total Calls to the Surgery

9,152

5,168 (3,984)

Number of calls answered in 2 mins

1,572

- 1,027 (2,599)

Number of calls abandoned

1,985

2 (1,983)

Items issued via prescription

314

= 0 (314)

Referrals Made

43

= 0 (43)

Fit notes issued

167

= 0 (167)

Administrative Communications

380

= 0 (380)

Text Messages sent & Received

852

-536 (1,388)

Total digital requests submitted

2,255

98 (2,157)

Appointments - Total

2,181 (96.718%)

78 (2,103)

Appointments - seen

74 (3.282%)

20 (54)

Appointments - DNA)

Facebook